WHERE IS THE STORE BASED?
We are based in the United States.

WHERE DO YOU SHIP FROM?

We ship from our partners SWEAT-FREE factories in China and India. So please expect your items to be shipped separately (if you order more than one item) because different factories specialize in different area of manufacturing. 

WHAT IS YOUR RETURN OR REFUND POLICY?

Strictly no return or exchanges unless there are defect(s) in the product (s) and this is brought to our attention no later than ten (10) days! So make sure that you are ordering the correct item. Ensure that you read the measurement in item where applicable. If there are non please email us at leslie@vncys.com

WHAT ARE YOUR SHIPPING CHARGES?

We offer FREE Standard shipping worldwide.

CAN I PLACE THE ORDER FROM OUTSIDE THE US?

You can place an order from any country.

WHAT ABOUT CUSTOM FEES?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

CAN I MODIFY OR CANCEL MY ORDER AFTER I HAVE PAID FOR IT?

Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellation to your order. 

ANY OTHER QUESTIONS?

Please send us an email at leslie@vncys.com and we will be happy to answer them.